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    Find more info about how to answer each question below:

    Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

    Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

    Please select the date you will be arriving at your destination. This date will help us determine the validity period of your visa.

    Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

    Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

    Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

    Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

    Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

    Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.

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    Cancel Your Application

    We understand that plans can change unexpectedly. If you need to cancel your UK ETA application, we want to make sure you understand the process clearly — including your refund options — so you can make an informed decision.

    Before You Cancel — Please Consider

    Before proceeding with cancellation, we'd like to make sure this is the right decision for you. In some cases, a modification might be a better option than a full cancellation. For example:

    • If your travel dates have changed, we may be able to update your application instead
    • If you spotted an error, our team can often correct it during the review stage
    • If you're uncertain about eligibility, our team can help verify before you cancel
    Learn about modifying your application instead

    Cancellation & Refund Eligibility by Stage

    Your refund eligibility depends on where your application is in the process at the time of your cancellation request. Here's a clear breakdown:

    Before Expert Review Begins

    If you request cancellation before our compliance team has begun reviewing your application, you may be eligible for a full refund of our service fee.

    [EXPERT NOTE] Full service fee refund may be available

    During Expert Review

    Once our experts have begun reviewing and verifying your application details, our service fee is generally non-refundable as the work has been performed. However, we evaluate each case individually.

    [EXPERT NOTE] Partial refund may be considered on a case-by-case basis

    After Submission to Authorities

    If your application has already been submitted to the UK authorities, our service has been fully rendered. Additionally, the official government fee is governed by the UK Government's own policies.

    [EXPERT NOTE] Service fee is non-refundable; government fee subject to official policy

    How to Request a Cancellation

    1

    Contact Our Support Team

    Send an email to our support team with your application reference number and a request to cancel. You don't need to provide a reason, but any context can help us process your request more efficiently.

    2

    We Review Your Request

    Our team will check the current stage of your application and determine your refund eligibility. We'll respond with a clear explanation of your options and next steps.

    3

    Cancellation Confirmed

    If cancellation is approved, you'll receive a confirmation email. Any eligible refund will be processed to your original payment method within the timeframe outlined in our Refund Policy.

    [SECURITY ADVISORY] For your protection, cancellation requests must be submitted from the same email address used during your application. This ensures that only the original applicant can request changes to the application.